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Case Study: Touch Stay Guidebook for Logan, Ohio Rental | DelegatedOps
At DelegatedOps, we recently helped a vacation rental host in Logan, Ohio improve guest communication and reduce repetitive messaging by creating a custom Touch Stay digital guidebook. The result? Fewer guest inquiries, a smoother check-in process, and better guest reviews. This case study showcases how we combined smart design with helpful content to deliver a branded, mobile-friendly guest guide, streamlining daily operations and enhancing the guest experience from booking to check-out. Need a digital guidebook for your Airbnb or short-term rental? Explore how we can do the same for you.
AIRBNB CO HOSTSSHORT TERM VACATION RENTALSCUSTOMER SERVICE SUPPORT EXPERT
By: DelegatedOps
7/14/20251 min read
How DelegatedOps Helped a U.S. Host Streamline Guest Communication and Improve the Guest Experience
When a vacation rental owner in Logan, Ohio, approached DelegatedOps, their goal was clear: improve guest communication while reducing repetitive messaging. They wanted to provide their guests with the right information, at the right time, without constantly answering the same questions.
This rental offers a peaceful stay with beautiful views and convenient access to skiing, dining, and local theatre. But without a proper digital guide, the guest experience wasn’t as seamless as it could be. That’s where we came in.
The Challenge
The host needed a solution to:
Answer frequently asked guest questions before arrival
Reduce time spent on guest messaging
Present a professional and organized experience
Enhance overall guest satisfaction and reviews
The Solution: A Fully Branded Touch Stay Guidebook
We designed and built a digital guest guide using Touch Stay, tailored specifically to the property. It included:
Clear check-in and check-out instructions
House manual covering Wi-Fi, thermostat, trash, and more
Local recommendations for restaurants, shops, and attractions
Custom visual branding using Canva
Google Maps integration for nearby spots
Emergency contact and safety information
Mobile-friendly layout with a simple, shareable link
View the project: Logan, Ohio Guest Guidebook
The Result
By providing guests with an all-in-one reference before and during their stay, the host reduced the number of repetitive inquiries and created a more positive overall experience. Key outcomes included:
Fewer messages asking about basic information
Improved time management for the host
More consistent communication across bookings
Greater guest satisfaction and better reviews
Looking to Do the Same?
If you’re a vacation rental host looking to save time and improve your guest experience, a professional guidebook can help. We offer customized guidebook setup services using platforms like Touch Stay and Canva, tailored to your brand and property needs.
Contact Us to Get Started
Or explore more services at DelegatedOps.com